Terms & conditions
Terms and Conditions
Welcome to By Garment Makers - your preferred online clothing brand. Here you will find our terms and conditions that govern your purchase and collaboration with us. By shopping on our website, you agree to the terms below:
By placing an order, you confirm that you have read and accepted our terms and conditions. You will receive an order confirmation via email, containing information about your order.
Prices and Payment:
All prices are stated in Euro’s inclusive of VAT and other relevant taxes. Payment can be made using the available payment methods on the website. We reserve the right to change prices without notice, but the price at the time of ordering is applicable.
We strive to deliver your order as quickly as possible. Delivery is made to the address you provide during the order. Any delays will be communicated to you via email.
You have a 2-year warranty according to the Consumer Protection Act. The warranty covers manufacturing defects and material faults. Contact us immediately if you discover a defect and follow our complaint guidelines on our website.
Returns and Refunds:
You have the right to cancel your order without giving any reason. You can return an item within 14 days from the receipt of your original order. The cancellation period of 14 days is calculated from the date you received the products. If you want a different size or color, please return your unwanted product and place a new order. All items will be inspected upon return and must be in reasonable condition. The returned product must not be damaged, soiled, washed, or altered, and all labels or tags must still be intact. Return your package by contacting us and receive a return label. The cost of using the return label is DKK 75 / EUR 10, which will be deducted from the amount of your refund. You can also send at your own risk and expense (the items are your responsibility until they reach our warehouse). We pay for shipping in case of an exchange. You have the right to a 24-month warranty.
Right of Withdrawal:
You have a 14-day right of withdrawal from receipt of the item. The right of withdrawal applies only to consumers and not to business customers. Contact us if you wish to exercise the right of withdrawal and follow our withdrawal guidelines on our website.
We assume no responsibility for direct or indirect losses resulting from the use of our products or website.
If you have questions or concerns, feel free to contact our customer service via email or phone. These terms and conditions are effective from 15-11-2023 and may be changed without notice. We encourage you to review the terms regularly to stay updated. Thank you for shopping at By Garment Makers!